Sales Terms & Policies
These Sales Terms and Policies govern all commercial transactions between Sylvia Olam, Entrepreneur Individuel (EI), trading as Olamex Group, and any client purchasing services or products through olamexgroup.com or directly. By registering for an experience, placing an order, or submitting a booking, you confirm that you have read, understood, and accepted these terms in their entirety.
These terms apply to all five trading brands of Olamex Group: Olam Experiences, Nemas Couture, Olams Beauty, Sylvia Olam, and Olamex Marketing Agency.
Seller identity
| Trading Name | Olamex Group |
| Legal Identity | Sylvia Olam EI (Entrepreneur Individuel) |
| Legal Status | Micro-entrepreneur / Auto-entrepreneur — régime micro-fiscal et micro-social |
| Address | Paris, Île-de-France, France |
| hello@olamexgroup.com | |
| Website | www.olamexgroup.com |
| Activity | Marketing agency, luxury experiences, bespoke tailoring, beauty services, personal brand — Code APE 7311Z |
| VAT Status | Non-assujettie à la TVA — franchise en base, article 293B du CGI |
As a micro-entrepreneur below the VAT threshold for services, all prices displayed are inclusive of all taxes (TTC) and no VAT is charged or applied to any invoice or receipt.
Scope & application
These Sales Terms (CGV) apply to all sales and service contracts concluded between Olamex Group and its clients, whether:
- B2C (Business to Consumer): Any individual purchasing for personal, non-professional use. Communication of these CGV is mandatory under French law before any transaction.
- B2B (Business to Professional): Any company or professional purchasing for business purposes. CGV are communicated on request, as required by Article L.441-6 of the French Code de Commerce.
- Distance contracts: All bookings and purchases concluded online via olamexgroup.com, by email, or via third-party platforms (Airbnb, GetYourGuide, Etsy, Shopify) are governed by distance selling rules under Articles L221-1 and following of the French Code de la Consommation.
These terms take precedence over any other general purchasing conditions of the client, unless Olamex Group has given prior written consent to alternative terms. Any derogation from these CGV must be expressly agreed in writing by Sylvia Olam EI.
Services & products
Olamex Group offers the following categories of services and products across its five trading brands. Each offering is described in detail on olamexgroup.com and on the relevant third-party platforms.
| Brand | Category | Service / Product Description |
|---|---|---|
| Olam Experiences | Luxury Experiences | Ferrari Experience Paris, Nemas Tour (cultural walking tours), Personal Luxury Shopper, Content Creation Packages, Airbnb Co-Hosting |
| Nemas Couture | Bespoke Fashion | Custom-made garments, bespoke tailoring, designer production support, alterations, event wear. Made-to-order goods — see Section 8 on right of withdrawal. |
| Olams Beauty | Beauty Services & Products | In-salon hairstyling and makeup services (Paris), organic haircare and beauty product sales with EU delivery |
| Sylvia Olam | Personal Brand Services | Commercial and runway modelling, UGC content creation, brand ambassador services, affiliate partnerships |
| Olamex Marketing Agency | Marketing Services | Brand strategy, social media management, content production, influencer campaign management, affiliate strategy, campaign analytics |
Olamex Group reserves the right to modify its service offer at any time. Any modification does not affect orders already confirmed prior to the change.
Prices & VAT
All prices are displayed in Euros (€) and are all-inclusive (TTC — toutes taxes comprises). As a micro-entrepreneur operating under the franchise en base de TVA (Article 293B of the CGI), Olamex Group does not charge VAT.
Prices are subject to change without notice. The applicable price is the one confirmed in writing at the time of booking. Quotes provided for bespoke services or marketing projects are valid for 30 days from the date of issue.
Booking & order process
A booking or order is formed in the following stages:
- Step 1 — Registration: The client submits their name and email via the booking form on olamexgroup.com, or contacts us directly at hello@olamexgroup.com.
- Step 2 — Confirmation: Olamex Group acknowledges the request and confirms availability within 24 hours. No contract is formed at this stage.
- Step 3 — Payment: A payment link is sent by email via Stripe. The contract is formed and the booking confirmed only upon receipt of full payment.
- Step 4 — Written confirmation: A booking confirmation email is sent to the client including full details of the service, date, location, and any additional instructions.
For Nemas Couture bespoke orders, a written quote (devis) is provided prior to any payment. The order is confirmed upon signature of the quote and receipt of the agreed deposit.
For Olamex Marketing Agency services, a written proposal and service agreement are provided prior to any payment. The contract is formed upon written acceptance of the proposal and receipt of the deposit.
Minimum notice: All experience bookings must be made at least 48 hours in advance. During Paris Fashion Week and peak season (June–September), we recommend booking a minimum of 14 days in advance to ensure availability.
Payment terms
- Stripe: All major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe. PCI-DSS Level 1 certified.
- Bank transfer (virement): Available on request for bespoke tailoring orders and marketing agency contracts over €500.
- PayPal: Available via Etsy and Shopify platforms for Nemas Couture products.
| Service Type | Deposit | Balance |
|---|---|---|
| Experiences (all types) | 100% in full at booking confirmation | — |
| Nemas Couture (bespoke) | 50% on order confirmation | 50% on delivery / collection |
| Olams Beauty (services) | 100% at appointment | — |
| Olams Beauty (products) | 100% at checkout | — |
| Marketing Agency (projects) | 50% on contract signature | 50% on project delivery |
| Modelling / Brand services | 50% on booking confirmation | 50% on date of service |
In the event of late or non-payment, Olamex Group reserves the right to suspend or cancel the booking or service without further notice. Late payment penalties apply in accordance with Articles L441-10 to L441-16 of the French Code de Commerce:
- B2C clients: Late payment interest at a minimum rate of three times the legal interest rate (taux d'intérêt légal), applicable from the day after the payment due date.
- B2B clients: Late payment interest at the European Central Bank rate plus 10 percentage points, plus a flat-rate recovery fee of €40 per the French Code de Commerce.
Delivery & execution
- All experiences and in-person beauty services are delivered on the confirmed date and at the agreed meeting point in Paris.
- The full itinerary, meeting point, and any preparation instructions are sent by email within 24 hours of payment confirmation.
- Olamex Group reserves the right to adjust the itinerary or location of an experience due to severe weather, safety concerns, or circumstances beyond our control, while maintaining the overall quality and value of the experience.
- Lead times range from 2 to 6 weeks depending on the complexity of the order, confirmed at the time of booking.
- Delivery for orders within Paris is by arrangement. EU shipping is available at cost, confirmed in the quote.
- The client is responsible for providing accurate measurements at the time of order. Olamex Group cannot be held responsible for fit issues resulting from incorrect measurements provided by the client.
- Products are dispatched within 5 business days of confirmed payment.
- EU delivery: 5–10 business days depending on destination.
- Tracking information is provided by email upon dispatch.
- Risk of loss passes to the client upon handover to the carrier.
- Delivery timelines for marketing agency projects and digital services are confirmed in the written proposal and service agreement.
- Deliverables are provided electronically via email or shared folder.
Right of withdrawal
In accordance with Articles L221-18 and following of the French Code de la Consommation, consumer clients (B2C) have a 14-day right of withdrawal (droit de rétractation) for distance contracts, without giving any reason and without penalty.
The 14-day right of withdrawal does not apply in the following circumstances:
— Experiences already taken place: Where the experience or service has been fully executed with the client's prior express consent and acknowledgement that the right of withdrawal is waived once the service begins.
— Nemas Couture bespoke orders: Custom-made goods manufactured to the client's specific specifications are exempt from the right of withdrawal under Article L221-28, 3° of the Code de la Consommation.
— Beauty products opened: Hygiene and personal care products that have been unsealed after delivery cannot be returned for health and hygiene reasons.
To exercise the right of withdrawal, notify us within 14 days of the booking confirmation or product receipt by sending a clear written statement to hello@olamexgroup.com, or by completing the model withdrawal form below.
Upon valid exercise of the right of withdrawal, Olamex Group will refund all payments received within 14 days of notification, using the same payment method as the original transaction.
Cancellation policy
| Notice Given | Experiences & Beauty Services | Nemas Couture (Bespoke) | Marketing Services |
|---|---|---|---|
| More than 72 hours | Full refund or free reschedule | 50% deposit refunded | Full refund of deposit |
| 48–72 hours | 50% refund or one free reschedule | Deposit non-refundable | 50% of deposit refunded |
| Under 48 hours | Non-refundable | Non-refundable | Non-refundable |
| No-show | Non-refundable, no reschedule | Full amount due | Non-refundable |
- In the event of cancellation by Olamex Group due to circumstances within our control, the client will receive a full refund of all amounts paid, plus an offer to reschedule at the client's preference.
- In the event of cancellation due to force majeure (severe weather, civil unrest, pandemic restrictions, or other circumstances entirely beyond our control), the client will be offered a reschedule or a credit note. A full refund will be provided if rescheduling is not possible.
- Olamex Group is not liable for any consequential losses (travel, accommodation, etc.) in the event of cancellation by either party.
- Clients may reschedule an experience once at no charge, provided at least 48 hours' notice is given.
- Rescheduling requests are subject to availability and must be for a date within 6 months of the original booking.
- Rescheduling requests should be sent to hello@olamexgroup.com.
Liability & warranties
Olamex Group is committed to providing high-quality, professional services. The following warranties and liability limitations apply:
- Garantie légale de conformité (Articles L217-4 to L217-14 of the Code de la Consommation): Olamex Group guarantees that all products are in conformity with the contract at the time of delivery. For product defects reported within 24 months of delivery, Olamex Group will repair, replace, or refund as appropriate.
- Garantie légale des vices cachés (Articles 1641 to 1649 of the Code Civil): In the event of a hidden defect that renders a product unfit for its intended use, the client may request a full refund or a price reduction.
- Olamex Group's liability for any claim arising from a service or product is limited to the amount paid by the client for that specific service or product.
- Olamex Group is not liable for indirect, consequential, or incidental losses, including but not limited to: lost revenue, missed opportunities, or reputational damage.
- For experiences, Olamex Group is not responsible for injuries, losses, or damages arising from the client's failure to follow safety instructions or guidelines provided by experience partners (e.g. Ferrari provider).
- Olamex Group is not responsible for delays or failures caused by third-party providers (Airbnb, GetYourGuide, Stripe, etc.) or by circumstances beyond our reasonable control.
Intellectual property
All content on olamexgroup.com — including but not limited to the Olamex Group name, logos, SVG brand marks, visual identity, photography, written content, and design — is the exclusive intellectual property of Sylvia Olam EI and is protected under French and EU intellectual property law.
- No reproduction, distribution, or commercial use of any Olamex Group brand assets is permitted without prior written consent from Sylvia Olam EI.
- Content created during Olam Experiences Content Creation Packages belongs to the client. Olamex Group may request permission to share selected content on its platforms with the client's written consent only.
- Content and deliverables created by Olamex Marketing Agency are transferred to the client upon full payment and are governed by the terms of the individual service agreement.
- Designs created by Nemas Couture remain the intellectual property of Olamex Group unless a specific written licence is agreed. Custom pieces made to client specifications are owned by the client upon full payment.
Personal data
The personal data you provide when making a booking or enquiry (name and email address) is collected and processed by Olamex Group exclusively for the purpose of managing your booking, confirming your service, and following up on your enquiry.
Your data is processed in accordance with our full Privacy Policy, which is available at olamexgroup.com/privacy-policy and forms part of these Sales Terms. Olamex Group fully complies with the EU General Data Protection Regulation (GDPR) and the French Loi Informatique et Libertés.
You have the right to access, rectify, delete, and port your personal data at any time. To exercise your rights, contact us at hello@olamexgroup.com. If you believe your data rights have been violated, you may lodge a complaint with the CNIL at www.cnil.fr.
Disputes & mediation
In the event of a dispute, complaint, or dissatisfaction with a product or service, the client is encouraged to contact Olamex Group directly in the first instance to seek an amicable resolution:
Email: hello@olamexgroup.com — we aim to respond to all complaints within 5 business days.
In accordance with Articles L611-1 and L616-1 of the French Code de la Consommation, if no satisfactory resolution is reached within 60 days, consumer clients have the right to refer the matter to a qualified consumer mediator (médiateur de la consommation), free of charge.
Recommended mediator: Médiation de la consommation — Nous contacter via la plateforme européenne de règlement en ligne des litiges (RLL) accessible à: ec.europa.eu/consumers/odr
Alternatively, for French-based consumers: CMAP (Centre de Médiation et d'Arbitrage de Paris) — www.cmap.fr
Any dispute between Olamex Group and a professional client that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the Commercial Courts of Paris (Tribunal de Commerce de Paris).
Governing law
These Sales Terms and Conditions are governed by French law. In particular:
- Code de Commerce — Articles L441-1 to L441-16 (CGV obligations, payment terms, late payment penalties)
- Code de la Consommation — Articles L211-1 et suivants (consumer protection, distance selling, right of withdrawal)
- Code Civil — Articles 1641–1649 (garantie des vices cachés), Articles 1103 et suivants (contract law)
- Regulation (EU) 2016/679 — GDPR (personal data protection)
- EU Consumer Rights Directive 2011/83/EU (distance contracts and off-premises contracts)
These terms are drafted in English as the primary language of Olamex Group's international clientele. In the event of any conflict between this English version and a translated version, the English version shall prevail, subject to applicable consumer protection laws in the client's country of residence.
Contact & legal notice
For any question, complaint, or request relating to these Sales Terms, please contact us: